20 April 2022 (Regarding Federal Judge Decision on Mask Wear)
** Info on Mask Wear in AMC Terminals & On DoD Aircraft to Include the Patriot Express (PE) - All individuals, regardless of vaccination status, must wear a mask on DoD transportation assets (e.g., planes, water transport, buses, trains, taxis, and ride-shares) traveling into, within, or out of the United States, and indoor DoD transportation hubs Remain in Effect Until We Receive Updated Policy from the Office of the Secretary of Defense.**
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Pet Travel Information
Frequently Asked Questions
Lajes Field Passenger Terminal 721 Aerial Port Squadron Operating Location Alpha, Lajes Field, Azores, Portugal
24 Hour Flight Recording
Comm: (351) 295-573961
Comm: (351) 295-573227
Hours of operation: 9 a.m. to 5 p.m. daily, and evenings on nights of departures.
Our passenger service agents here at 721 APS/OL-A are eager to serve you. If you have any questions please don't hesitate to contact us.
ALL FLIGHTS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Duty passengers must be in line NO LATER THAN (NLT) **2 hrs 20 mins** prior to scheduled departure. Those passengers who arrive after the NLT time will be re-directed to Customer Service for further re-booking information or as PCS orders instruct.
Space Available Passengers
The Space-Available program is currently available to all passengers that fall within the categories as stated in the Department of Defense Instruction 4515.13, Air Transportation Eligibility.
On April 22, 2022, a memorandum was released that reinstated the full use of the Space-Available travel program and lifted all limitations due to Covid-19.
All eligible Space-A passengers are still required to comply with the travel requirements stated in the DoD Force Health Protection Guidance and the Foreign Clearance Guide.
Roll calls are conducted at the AMC ticket counter **2 hrs 20 mins** prior to scheduled departure. Due to medical screening, it is recommended that passengers arrive approximately one or two hours prior to roll call time, in order to ensure time for processing.
Space Available seats are often limited, therefor, passenger planning and flexibility is key to Space Available travel.
Passengers are reminded that baggage limitations are: 2 bags per individual, limited to 70 pounds max weight per bag and not to exceed the dimensions of 62 linear inches. Passengers may have one carry-on bag and one personal item, that must fit under any aircraft seat.
We are committed to providing you the best possible service. Please let us know if you have any questions or concerns during your visit.
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***Current as of 24 June 2022 at 0900L***
*** All flights are on time ***
*** Please check back often, if further updates occur they will post here as soon as available ***
This message will only update if there are changes or updates to provide.
Covid-19 test results must be in hardcopy format, unless otherwise specified below.
Handwritten test are NOT accepted.
Travel to United States
On a Patriot Express mission to the United States from Ramstein AB passengers on official orders (including dependents, contractors and DOD civilians) do not require a Covid-19 test but please check with connecting carriers for their requirements.
All travelers inbound to the United States, age 2 and older, must receive a negative viral test (PCR or Antigen) within three calendar days of Departure of the international leg of travel OR recovery letter within 90 days of positive test and positive test result. (Please see exemption above for more details.)
Proof of a negative PCR or Antigen COVID-19 test must be presented to airline personnel when a passenger boards an aircraft. Boarding will not be permitted for passengers without a negative PCR or Antigen COVID-19 test result issued within 3 calendar days of departure.
For your test, time zones must be taken into account. Ramstein is in Central European Time zone.
Fully vaccinated travelers are those individuals who are 14 days post-completion of COVID-19 vaccination with an FDA-authorized vaccine and meet all the CDC criteria for the specific vaccine administered. Such individuals must maintain proof of vaccination and be prepared to show said proof prior to being allowed on the aircraft.
Travelers recovered from COVID-19 infection must receive clearance from a health care provider or public health official and maintain a copy of the clearance letter in their possession during travel. Written documentation from treating physician must indicate: date of symptoms onset, traveler has recovered, travelers personal identifiers (i.e. name, birth date, DoD ID) must match other travel documentation, must be signed and on letterhead containing name, address, and phone number of licensed healthcare provider or public health official stating passenger is cleared for travel. Must be accompanied with proof of COVID-19 positive results.
Acceptable Covid-19 result formats for United States: Hardcopy, Digital
Travel to Germany
Travelers entering Germany must present one of the following before boarding their plane:
1. Proof of Vaccination: Certification of full vaccination against COVID-19 written in either English, German, French, Italian, or Spanish and appearing in either paper or digital format. The standard CDC COVID-19 Vaccination Record Card qualifies. Certification is considered valid when the final dose of the vaccine was received at least 14 days ago.
2. Proof of Negative Test: Certification of a negative COVID-19 test written in either English, German, French, Italian, or Spanish and appearing in either paper or digital format. If flying into Germany, PCR tests are considered valid if taken no earlier than 48 hours prior to scheduled takeoff.
3. Proof of Recovery: Certification of a previous positive COVID-19 test written in either English, French, German, Italian, or Spanish and appearing in either paper or digital format. The positive test must have been a PCR test performed at least 28 days and a maximum of six months prior to entry into Germany.
Incoming travelers who are under the age of six are exempted from all requirements to provide either Proof of Vaccination, Proof of Negative Test, or Proof of Recovery in order to enter Germany.
If members are on Genesis at home station and need to access their COVID results they MUST use the Genesis Patient Portal (https://myaccess.dmdc.osd.mil/) not the Tricare Portal. There is a known issue with the two portals not talking. If the members are still on AHLTA/CHCS then they will be able to access through their Tricare Portal.
Click the red COVID banner at the top of the page for information regarding local testing options. Fully vaccinated passengers to Japan may present proof of vaccination in lieu of COVID test. Japan passengers under the age 2 are exempt from testing. Korea passengers under the age 6 are exempt from testing. Please see Official Travel notice above for full information on current COVID and travel guidelines.
Please check this page often. Updates will be listed as soon as available. This message will only change if there are further updates to provide. Our website is the best place to confirm flight status and travel updates.