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20 April 2022 (Regarding Federal Judge Decision on Mask Wear)
** Info on Mask Wear in AMC Terminals & On DoD Aircraft to Include the Patriot Express (PE) - All individuals, regardless of vaccination status, must wear a mask on DoD transportation assets (e.g., planes, water transport, buses, trains, taxis, and ride-shares) traveling into, within, or out of the United States, and indoor DoD transportation hubs Remain in Effect Until We Receive Updated Policy from the Office of the Secretary of Defense.** 


Contact Information

Hickam Passenger Terminal
355 Mamiya Avenue Bldg 2028
JB Pearl Harbor-Hickam, HI 96853

24 Hour Flight Recording
Hickam Commercial:
(808) 664-7111
DSN: (315) 664-7111

Service Counter
(808) 664-7264/7265 
DSN: (315) 447-7264/7265

Hours of Operation
0400-2200L daily, doors will open 1-hour prior to roll call time during closure hours. 

AAFES On-Site Vendors:
Coffee Shop 

0600L-1300L Mon-Fri 
0630L-1600L Mon-Fri 


Welcome to the Hickam Passenger Terminal

Aloha, and welcome to Air Mobility Command's (AMC) passenger terminal at Hickam Air Force Base, JBPHH, Hawaii-- Home of the 735th Air Mobility Squadron. Our passenger service agents are dedicated professionals that take great pride in providing you with our very best service. 

AMC's mission is rapid global mobility...right effects, right place, right time! We are Air Mobility Warriors protecting decisive strength across contested domains and delivering hope...Always. We look forward to the opportunity to better serve you.

Special Note:

Passengers are reminded to arrive one hour prior to any advertised roll call, allowing ample time for Covid-19 medical screening.

Any passengers that are traveling to the CONUS, to include Alaska, will have to go through U.S. Department of Agriculture screening.

Due to the Covid-19 pandemic, and to further combat the spread, the JBPHH Passenger Terminal is currently allowing passengers to come into the terminal to sign up for Space-A/R and to compete for roll calls only. Loitering or "hanging out" within the terminal area is not allowed at this time. Thank you for your understanding and if there are any questions concerning this matter, please call our Passenger Service Center at (808) 664-7111, option 3.


Local Travel Information

Covid-19 test results must be in hardcopy format, unless otherwise specified below.
Handwritten test are NOT accepted.

Travel to Japan 

-Travel for tourism is still not permitted. Currently, only DOD and DOD-affiliated personnel who qualify for SOFA status are authorized entry. Eligibility for Space A travel does not equate to eligibility for SOFA status and entry into Japan. 
-Unvaccinated travelers inbound to Japan, two (2) years and older, must present documentation of a negative molecular COVID-19 test (i.e. RT-PCR, LAMP, NAAT) administered no more than 72 hours before departure via commercial or military airlift and maintain proof of the negative test during travel with the following exceptions unless required by the airlines. If unable to obtain a molecular COVID-19 test, an alternative viral test (antigen) may be used. NOTE: If traveling with a pre-departure antigen test or recovery letter, personnel may be required to test at commercial airports.
- However, SOFA status travelers, flying via MILAIR or Patriot Express, who are fully vaccinated or age five (5) and under, who are unable to receive a COVID-19 test 72 hours before departure, may request an exception to policy (ETP) from the service component commander (or delegee). Such exceptions may be granted for compelling cases where the travel is determined to be necessary for humanitarian reasons or warranted due to extreme hardship. 
- ETP correspondence must identify the travelers unable to test and the reason a test was not possible. If an ETP is granted, member will be restricted to his/her domicile or residence in Japan until in receipt of the first negative COVID-19 test. 
- SOFA status travelers who are fully vaccinated to include at least 1 booster and who have fully recovered from a laboratory-confirmed diagnosis of COVID-19 infection within the previous 90 days or under the age of two (2) do not require a negative viral test (PCR or antigen) test prior to departure for Japan unless required by their respective airlines. 
-For your test, time zones must be taken into account. Hickam is in the Hawaii Standard Time zone.
-Fully vaccinated travelers are those individuals who are 14 days post-completion of COVID-19 vaccination with an FDA-authorized vaccine and have at least 1 authorized booster vaccination and meet all the CDC criteria for the specific vaccine administered. Such individuals must maintain proof of vaccination and be prepared to show said proof prior to being allowed on the aircraft.
-Travelers recovered from COVID-19 infection must receive clearance from a health care provider or public health official and maintain a copy of the clearance letter in their possession during travel.  Written documentation from treating physician must indicate:  date of symptoms onset, traveler has recovered, travelers personal identifiers (i.e. name, birth date, DoD ID) must match other travel documentation, must be signed and on letterhead containing name, address, and phone number of licensed healthcare provider or public health official stating passenger is cleared for travel.   Must be accompanied with proof of COVID-19 positive results. 

Acceptable Covid-19 result formats for Japan: Hardcopy, Digital

Travel to Korea 

All travelers inbound to South Korea, age 6 and older and regardless of vaccination status, must receive a negative COVID-19 test. There are 2 options for testing:

a. A supervised Rapid Antigen Test (RAT) taken at a clinic or hospital within one calendar day prior to travel.

b. A PCR test taken within two calendar days prior to travel.

As of 25 July, 2022, a PCR test is required NLT day 1 after arrival/entry to the Republic of Korea. Proof of a negative COVID-19 test must be presented to airline personnel prior to a passenger boarding an aircraft. 
The test certification document must be in hardcopy form issued in English or Korean. If it cannot be issued in either language, a supplemental translated version certifying the translation should be submitted along with the original test result. 
Regardless of test type, the results MUST include:
1) Travelers full name as it appears on the passport
2) Date of birth
3) Type of Test (i.e. must state the test is a PCR or LAMP or other Viral Nucleic Acid Detection test type)
4) Date of issuance
5) Name of the laboratory or institution that issue the test result, as well as, the test result

The test result should be submitted to the quarantine authorities upon their arrival in the ROK. 
For your test, time zones must be taken into account. Hickam is in the Hawaii Standard Time zone.

Travelers must have a hardcopy of the Negative test.


Travel to Guam

For Official and leave travel to Guam, a Passport or State Enhanced Driver's License can be used for entry into and exit from Guam. A negative COVID test is not required but highly recommended.


Travel to Kwajalein Atoll

Space a travel has fully opened to Kwajalein Atoll and no longer requires quarantine or COVID testing prior to travel. Military/DODID, leave/travel orders and entry authorization (55-R) are required prior to travel.