We are committed to providing you the best possible service.  Please let us know if you have any questions or concerns during your visit.

All Passengers

Please have pertinent documents (CAC cards, Passports, Travel Orders, etc.) readily available.  Have at least three copies of all paperwork.

Duty Passengers

Passenger service counters are open for check-in six hours prior to departure.  Duty passengers must be in line NO LATER THAN (NLT) **3 hrs 20 mins** prior to scheduled departure. Those passengers who arrive after the NLT time will be re-directed to Customer Service for further re-booking information or as PCS orders instruct.  

Duty Standby & Space Available Passengers

Roll calls are conducted at the AMC ticket counter located on the Leeward side at 0800 on flight days.

Space Available seats are often limited, therefore, passenger planning and flexibility is key to Space Available travel.  Please be advised that Active Duty members and DoD Civilians must be in a leave status to sign up for Space-Available flights.

Baggage

Passengers are reminded that baggage limitations are: 2 bags per individual, limited to 70 pounds max weight per bag and not to exceed the dimensions of 62 (l+w+h) linear inches. Passengers may have one carry-on bag not to exceed the dimensions of 45 (l+w+h) linear inches and one personal item, which must fit under any aircraft seat.

Unattended Baggage

All unattended bags will be confiscated.  If you notice any unattended bag in the terminal, please notify a Passenger Service Agent.