The 728th Air Mobility Squadron is committed to providing you with the best possible service. Our passenger service agents are dedicated professionals who are here to assist you and take great pride in what they do.
ALL FLIGHTS ARE SUBJECT TO CHANGE WITHOUT NOTICE
You MUST bring all checked bags, including carry-on/personal items, to get checked in/weighed in order to receive your boarding pass.
Permanent Change of Station/Temporary duty personnel MUST have a copy of their orders for the Passenger Terminal to keep including Department of Defense Identification card. Department of Defense Civilians MUST have a copy of their orders including No-Fee passport and Civilian Department of Defense Sponsored Contractors MUST have a copy of their Line of Accounting (LOA) (Country Clearance by United States Defense Attaché Office Ankara) including their passport (Review details in Aircraft Personnel Automated Clearance System (Foreign Clearance Guide)
BE SURE TO HAVE YOUR PROPER DOCUMENTATION FOR CUSTOMS TO CLEAR YOU FOR AIRLIFT. Original Stamped NATO orders, Gate Pass Identification card/Memorandum Letter.
Space Available Passengers:
Roll calls are conducted at the Air Mobility Command ticket counter 2 hours 20 minutes prior to departure. Due to medical screening, it is recommended that passengers arrive approximately one hour prior to roll call time, in order to ensure time for processing.
Space Available seats are often limited, therefore, passenger planning and flexibility is key to Space Available travel.
Passengers are reminded that baggage limitations are: 2 bags per individual, limited to 70 pounds max weight per bag and not to exceed the dimensions of 62 linear inches. Passengers may have one carry-on bag and one personal item, that must fit under any aircraft seat.
For Space Available passengers terminating in Germany via gray tail or rotator with intentions to terminate and/or fly Space-Available/Commercial out of Germany.
Military personnel assigned to Germany for Permanent Change of Station, Temporary Duty, etc.. who travel to locations outside of Europe and North Africa (including the United States) do not require a passport to return to duty in Germany but do require Military Identification card and leave orders.
Personnel stationed in Europe or North Africa do not require a passport to visit Germany on leave but do require military identification card and leave documentation that identifies their European or African duty station. Personnel stationed in Turkey are technically in Asia and require a passport per German Immigration authorities. The leave form must list all of the countries to be visited or traveled through (i.e, Block 17 on the DA Form 31 for Army or equivalent comment/remarks section on United States Air Force, United States Navy, and United States Marine Corps leave orders.
Checked Baggage Allowance:
Passengers are authorized two pieces of checked baggage. Checked baggage may not exceed 62 linear inches (length + width + height) or 70 pounds for each piece. Each passenger also is permitted one hand-carried bag and one personal item for storage in the passenger cabin area. Carry-on baggage must fit under the seat and may not exceed 45 linear inches (length + width + height).
We are committed to providing you the best possible service. Please let us know if you have any questions or concerns during your visit.