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Pet Travel Information
Frequently Asked Questions
McConnell AFB AMC Gram
Interactive Customer Evaluation(ICE)
Travis AFB, CA
MacDill AFB, FL
Fairchild AFB, WA
Mildenhall AB, UK
Elmendorf AFB, AK
Hickam AFB, HI
McConnell Passenger TerminalBuilding 1220McConnell AFB, KS 67221-3622
48-72 Hour Flight RecordingComm: (316) 759-5404 Option 2
Service CounterComm: (316) 759-4810 DSN: 759-4810
Hours of operation: Monday-Friday 0730-1600
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Our normal scheduled flights serve; Mildenhall, UK, MacDill AFB FL, Hickam AFB HI, Travis AFB CA, Fairchild AFB WA, and Elmendorf AFB AK.
Duty passengers on Travel orders are to check-in at any available counter. Counters open for check-in 6 hrs prior to departure. Duty passengers must be in line NO LATER THAN (NLT) ** 3hrs 20 min prior to scheduled departure. Passengers who arrive after the NLT time will be re-directed to Customer Service for further re-booking information.
The counter will open 3 hours prior to departure. Due to medical screening, it is recommended that passengers arrive approximately 30 minutes prior to roll call time, in order to ensure time for processing. Space-A seats are often limited therefore passenger planning and flexibility is key to Space-A travel.
Passengers are reminded that baggage limitations are: 2 bags per individual, limited to 70 pounds max weight per bag and not to exceed the dimensions of 62 linear inches. Passengers may have one carry-on bag and one personal item, that must fit under any aircraft seat.
In flight meals are offered to passengers when the flight is longer than 3 hrs. We will notify the DFAC 2hrs prior for In-Flight meals. The DFAC will not serve In-Flight meals from 0000-0800.
We are committed to providing you the best possible service. Please let us know if you have questions or concerns during your visit.
After Hours Roll Call Policy
The following procedures only apply to Roll Call times outside our normal duty hours. Passengers are not required to call if the Roll Call time is within our normal duty hours, Mon-Fri 0730-1600.
Passengers who desire Space-A travel on flights with Roll Call times after duty hours, or anytime on weekends and Holidays must let us know of their intent to travel no later than 1500 the duty day prior to the flight.
To inform us of your intent to travel, please call commercial (316) 759-4810 or DSN 759-4810. When you do call, please indicate the destination and date you wish to travel and a passenger service agent will be scheduled to process that flight. For those flights with no interested passengers, the flight will be removed from advertisement by 1500 the duty day prior to the flight, and a Roll Call will not be held.